Ace Hearth and Home
1279 W. Pulaski Highway
Elkton MD, 21921
(800)685-4078
MD:(410)392-4596
DE:(302)892-2470
sales@acehearthandhome.com
Financing Available,
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About Us
- About the Owner
- A Personal Message from Skip Creswell
- Our Work Ethics
- Don't Get Burned By Your Chimney Sweep Checklist
- Affiliations & Certifications
About the Owner, Skip Creswell
Years ago I graduated from The New England School of Chimney Sweeping under the tutelage of Ken Hinckley, one of the original founders of the National Chimney Sweep Guild. This was my first certification. This facility was the only state licensed trade school of its kind in the entire country. Later I became certified through the National Chimney Sweep Guild. I have a working knowledge of several code books concerning chimneys and venting systems. I am a CSIA certified chimney technician and NFI Certified Wood Pellet and Gas Specialist. I am also a F.I.R.E Certified Chimney and Fireplace Inspector. All of our technicians are required to become CSIA certified. We require all employees to take a time tested customer service course and pass a customer service exam. We perform background checks, credit analysis, and random drug testing.
A Personal Message from Skip Creswell
Dear Homeowner,
Thank you for choosing Ace Chimney Sweeps, Inc. For 22 years Ace has provided service to over 30,000 of your neighbors. The secret of this success is our people. Our employees are well trained, well paid, and they know that their first job is to take care of you. These men and women are the very best in this business, bar none, and we're proud of them.
Another important reason is consistency in keeping our commitments to you. From the very beginning we've striven to put your interest first. Sometimes this even means telling you that the work you called us to do doesn't need to be done. Honestly reporting to you that a chimney isn't dirty, or that a small repair will do as well as a big one is just the right thing to do. Our people are all trained this way: to put your interests first.
From training, to written policies, to random drug testing, it's all geared to give you the value you only hope for with other companies.
Thank you again for choosing Ace Chimney Sweeps, Inc. Where would we be without you?
Skip Creswell
President
P.S. If you ever need to speak to me personally, just call and ask for me.
Our Work Ethics
We promise to only do work that needs to be done.
We are a chimney company and we are of course alert for chimney problems, which we are prepared to address. However, we will never "manufacture" problems. We understand the problem in the marketplace and give you our assurance we are not part of the problem. All technicians have cameras and can show pictures of the problem areas.
We enforce this policy and would fire any employee ever found misleading our customers.
We promise to take time to do it right—the first time.
You don't want a sloppy job. We won't skip steps; we want you to like the job we do. No shoddy workmanship.
We promise to use only high quality materials—no shoddy materials.
We promise to be punctual.
When we give you a window of arrival, we have a 97% on-time arrival within that window. In fact, we are over 85% within the first fifteen minutes of the window. We know of no one who matches our on time arrival record. If we foresee any problem, the men have cell phones and will call you in a reasonable amount of time to advise or reschedule.
We promise to be reliable.
We believe in keeping promises. If there's a problem or additional work to do at your home, we'll come back when we say we will, and we'll finish the things we start.
We'll also make every effort to do all this for you in a reasonable timeframe.
We'll be easy to communicate with. If you call us, we'll call you back in a timely fashion.
We promise to give a good presentation of ourselves.
Appearance: All of our people will be clean (keeping in mind that we often get dirty doing our day's work of course!) in dress and hygiene.
Vehicle: We will keep our vehicles clean and in good working order. We understand nobody wants a rattletrap truck in the driveway.
Behavior on the job: Our people will always refrain from foul language. We have strict "no drugs or alcohol", and "no smoking" on the job policy.
We know your home is your castle and will treat it accordingly.
We use drop cloths and dust control. Our systems provide against dust in your home.
We will take care not to track dirt or mud onto your home, or get things we touch dirty. We wear booties to keep from soiling your carpets.
If the job is outside, we'll take the same care of your house, roof, yard, etc.
And of course, we clean up after ourselves. We leave your home as good or better than when we arrived.
We promise that we are actually competent.
We have CSIA certified people on staff. The Chimney Safety Institute of America sets standards for chimney sweeps and administers a test, with retesting each three years to maintain certification. Employees who aren't yet certified are in preparation for certification, and work under the supervision of someone who is certified. These people are only given work equal to their level of training. We won't send someone out to practice on you!
The owner of the company has personally done this work for over 18 years, and has personally worked on over 5,000 chimneys. There are over 12,000 happy customers in our database.
We also continue our education by attending workshops, conferences, etc.
We promise to have the right tools for the job.
We promise to be properly insured.
We are not "self insured". We have liability insurance of $1,000,000.00
Our employees are covered by workman's compensation insurance, lest anyone is ever hurt on the job.
We are bonded. Your assurance that any job started can be completed, no matter what.
Guarantee
If there is ever a question or concern, we will work with you until you are satisfied. In the unlikely situation we are unable to make things right, we will gladly refund your money.
